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Audience: Customer

Module: CRM

Time to read: 5 minutes

Applies to: All plans

Quick answer

Mistake 1: CRM is optional

Fix: Make CRM usage mandatory.

Mistake 2: Poor data quality

Fix: Keep CRM simple and current.

Mistake 3: No ownership

Fix: Assign responsibility for every lead and deal.

Mistake 4: CRM not linked to delivery or finance

Fix: Integrate CRM into the full business workflow.

Best practice

CRM discipline equals revenue predictability.

Related articles

• How do I manage opportunities and pipelines?

• How does CRM connect to Finance?

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