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What can we help you with?
Audience: Customer
Module: Messages & Notifications
Time to read: 4 minutes
Applies to: All plans
Quick answer
Teams should use messages to reinforce accountability and alignment, not replace structured workflows.
Good use cases
Messages work well for:
• Alerts and reminders
• Status changes
• Time-sensitive updates
What not to use messages for
Avoid using messages for:
• Long discussions
• Complex decision-making
• Replacing tasks or projects
Best practice
Messages highlight work. Tasks and projects manage it.
Related articles
• How do Projects manage delivery?
• How does Automation support messaging?