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PRIVACY POLICY

Effective Date: 1 October 2025

Last Updated: 30 December 2025

 

  1. Introduction

A-Game Business Consulting (Pty) Ltd (“A-Game Business,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the A-Game Business App platform and related services.

We are fully committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

By using our platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

 

  1. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, company name, job title, and password when you register
  • Business Information: Company details, industry, employee count, and business address
  • Financial Information: Invoicing details, payment information, expense records, and banking details you choose to connect
  • Customer Data: Information about your customers, leads, contacts, and suppliers that you store in our CRM and related modules
  • Team & HR Data: Employee records, payroll information, and performance data you manage through our platform
  • Communications: Messages, support tickets, and correspondence with our team

2.2 Information Collected Automatically

  • Usage Data: Features accessed, pages viewed, actions taken, and time spent on the platform
  • Device Information: IP address, browser type, device type, operating system, and unique device identifiers
  • Location Data: General geographic location based on IP address
  • Log Data: Server logs, error reports, and diagnostic information

2.3 Information from Third Parties

  • Integration Partners: Data from accounting software, banking services, or other tools you connect to A-Game Business
  • Payment Processors: Transaction confirmations and payment status from payment service providers

 

  1. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve the A-Game Business App platform
  • Create and manage your account
  • Process transactions and send related notifications
  • Deliver customer support and respond to enquiries
  • Send administrative messages, updates, and security alerts
  • Personalise your experience and provide tailored recommendations through AngelAI
  • Analyse usage patterns to improve our services
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

 

  1. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on the following lawful grounds:

  • Consent: Where you have given explicit consent for specific processing activities
  • Contractual Necessity: To perform our contract with you and provide our services
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: For our legitimate business purposes, provided these do not override your rights

 

  1. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

5.1 Service Providers Third-party vendors who assist us in operating our platform, including:

  • Cloud hosting and infrastructure providers
  • Payment processors (such as PayStack)
  • Email and communication services
  • Analytics providers
  • Customer support tools

5.2 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements We may disclose your information if required by law, regulation, legal process, or governmental request.

5.4 With Your Consent We may share your information with third parties when you explicitly authorise us to do so.

 

  1. Data Security

We implement robust security measures to protect your information, including:

  • Industry-standard encryption for data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and monitoring
  • Employee training on data protection practices
  • Incident response procedures

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

 

  1. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements
  • Support legitimate business operations

When your data is no longer required, we will securely delete or anonymise it.

 

  1. Your Rights Under POPIA

As a data subject in South Africa, you have the following rights:

  • Right to Access: Request a copy of your personal information we hold
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Right to Object: Object to processing of your personal information for direct marketing
  • Right to Restrict Processing: Request limitation of processing in certain circumstances
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, use the POPIA Compliance tools within your A-Game Business account settings, or contact our Information Officer.

 

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyse how our platform is used
  • Improve performance and user experience

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

 

  1. International Data Transfers

Your information may be processed and stored on servers located outside South Africa. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

 

  1. Children’s Privacy

The A-Game Business App is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

 

  1. Marketing Communications

With your consent, we may send you:

  • Product updates and new feature announcements
  • Tips and best practices for using A-Game Business
  • Educational content and business resources
  • Promotional offers and event invitations

You can opt out of marketing communications at any time by:

  • Clicking “Unsubscribe” in any marketing email
  • Updating your notification preferences in Settings
  • Contacting us directly

 

  1. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting a notice on our platform
  • Sending an email to registered users
  • Updating the “Last Updated” date at the top of this policy

We encourage you to review this policy periodically.

 

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Information Officer A-Game Business (Pty) Ltd Email: angel@agamebusiness.co.za Phone: +27(0)76 948 1053, Address: 9 The Straight Avenue, Fourways, Gauteng, 2191

For complaints that cannot be resolved directly, you may contact the Information Regulator of South Africa at: Email: inforeg@justice.gov.za Website: www.justice.gov.za/inforeg

 

  1. Acknowledgement

By using the A-Game Business App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

 

This Privacy Policy should be read in conjunction with our Terms and Conditions.

 

Implementation Notes

This copy is designed to be:

  1. POPIA-compliant with all required disclosures
  2. User-friendly with clear, plain language
  3. Comprehensive covering all data types and processing activities
  4. Actionable with clear instructions for exercising rights
  5. Branded with A-Game Business voice and South African context